Refund policy

Refund Policy – Zestlo

Last updated: 13/09/2025

At Zestlo, your satisfaction is our priority. If you are not fully happy with your purchase, we offer refunds under the conditions outlined below.

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1. Eligibility for Refund

Items must be returned within 7 days of delivery.

Products must be unused, unworn, and in their original packaging with all accessories and manuals included.

A valid proof of purchase (order number, invoice, or receipt) is required.

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2. Non-Refundable Items

Refunds will not be issued for:

Products that show signs of use, damage, or wear.

Products returned without original packaging or missing accessories.

Clearance, promotional, or discounted items (unless defective).

Products damaged due to customer mishandling.

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3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days and credited to your original method of payment.

Shipping charges are non-refundable, unless the item received was defective or incorrect.

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4. Defective or Wrong Item Received

If you receive a defective product or the wrong item, please contact us within 48 hours of delivery with photos or video proof.

We will arrange for a replacement or issue a full refund, including shipping charges.

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5. How to Request a Refund

To start the refund process, please contact us at:

Zestlo – Smart Watches

📧 Email: zestllo.store@gmail.com

efunds) so customers can easily swap sizes or models instead of only refunding?